DAMPAK INFRASTRUKTUR DAN AKSESIBILITAS TERHADAP TINGKAT KEPUASAN WISATAWAN SPORT TOURISM PARALAYANG DI BUKIT SALENA

This study aims to determine the impact of infrastructure and accessibility on the
level of satisfaction of paragliding sport tourism tourists at Bukit Salena, Palu City,
Central Sulawesi. Infrastructure and accessibility are important factors in the
development of tourist destinations because they affect the comfort, safety, and
experience of tourists during tourism activities. Bukit Salena as one of the sport
tourism destinations has great potential for development, so it is necessary to
evaluate the condition of the available infrastructure and accessibility. This study
uses a quantitative approach with a survey method. The sampling technique used
accidental sampling, with a total of 20 respondents who have paragliding activities
at Bukit Salena. Data collection was carried out through distributing questionnaires
using a Likert scale, observation, and documentation. Data were analyzed using
descriptive statistical analysis in the form of percentages to describe the level of
tourist satisfaction with infrastructure and accessibility. The results showed that
the level of tourist satisfaction with infrastructure and accessibility at Bukit Salena
was in the very good category. A total of 13 respondents (65%) gave a very good
rating, 6 respondents (30%) gave a good rating, and 1 respondent (5%) gave a poor
rating. These results indicate that the existing infrastructure and accessibility
provide a sense of safety and comfort, and support tourist activities during
paragliding at Salena Hill. However, improvements are still needed in several
aspects, such as the quality of the road leading to the site, the completeness of public
facilities, and the maintenance of supporting infrastructure to continuously
enhance tourist satisfaction.