Hubungan Kecerdasan Emosional Dengan Kinerja Pegawai Di UPTD Puskesmas Donggala Kabupaten Donggala Provinsi Sulawesi Tengah

ABSTRACT
DESI RAMDANI. The Relationship between Emotional Intelligence and
Employees’ Performance at the Technical Implementation Unit of Donggala
Health Center Donggala Regency Central Sulawesi Province (under the
supervisions of Muhammad Ryman Napirah)
Health Administration and Policy Specialization
Public Health Study Program
Public Health Faculty
Tadulako University Palu
Human resources are the primary thing in an organization. Human
resources are the driving force for the running of an organization. The success of
an organization is determined by the performance of employees. At the Technical
Implementation Unit of Donggala Health Center Donggala Regency, employee
performance has a big influence on achieving a goal because it can be seen from
the jobs which cause the employees’ emotional change therefore good emotional
intelligence is needed so that an organization can work well. This research aims
to determine the relationship among self-awareness, self-regulation, self-
motivation, empathy and social skills on the employee’ performance at the
Technical Implementation Unit of Donggala Health Center, Donggala Regency,
Central Sulawesi Province. The type of research was quantitative using a cross
sectional study approach, the sampling in this research was taken through the
total sampling method. Questionnaire was used in collecting data with a Likert
scale and the number of samples was 84 respondents. The data obtained were
analyzed using univariate and bivariate analysis. Statistical test was using the
chi-square test with a degree of significance ?=0.01. The results show that there
is a relationship among self-awareness (p=0.028), self-regulation (p=0.031), self-
motivation (p=0.011), empathy (p=0.004), and social skills (p=0.016) on the
employee’ performance in Technical Implementation Unit of Donggala Health
Center, Donggala Regency, Central Sulawesi Province, which means that
emotional intelligence affects the performance of employees at a Health Center
during work. Therefore, Daniel Goleman's theory can be used as a standard in
measuring the level of service in this research.