KINERJA PEMERINTAH DAERAH KOTA PALU DALAM PENANGANAN KASUS KEKERASAN TERHADAP PEREMPUAN DAN ANAK

Penelitian ini dilaksanakan di Kota Palu Provinsi Sulawesi Tengah tepatnya di
Dinas Pemberdayaan Perempuan dan Perlindungan Anak kota Palu, Dinas Sosial
Kota Palu, Polresta Palu dan Yayasan Sikola Mombine. Tujuan penelitian ini
untuk mengetahui bagaimana kinerja pemerintah kota palu dalam penangan kasus
kekerasan. Penelitian ini menggunakan tipe penelitian deskriptif dan dasar
penelitian kualitatif. Dalam penelitian ini pemilihan informan diambil secara
purporsive, yaitu peneliti secara sengaja memilih orang-orang yang dianggap
memahami masalah yang diteliti. Informan dalam penelitian ini berjumlah 6 orang
yaitu kepala layanan korban kekerasan perempuan dan anak DP3A Kota Palu, SUB. Koordinasi rehabilitasi sosial anak dan lanjut usia DINSOS Kota Palu, kasubmid 2 unit 6 PPA Polresta Palu, Manager Advokasi Dan Pendampingan dan
korban kekerasan. Berdasarkan hasil penelitian ini, meengenai kinerja pemerintah
kota palu dalam penangan kasus kekerasan terhadap perempuan dan anak versi
Agus dwiyanto dengan dimensi produktivitas, kualitas layanan, responsivitas, respnsibilitas dan akuntabilitas. Maka diambil kesimpulan kinerja pemerintah kota
palu dalam penangan kasus kekerasan perempuan dan anak belum maksimal, pemerintah kota perlu mengsosialisasikan kepada masyarakat mengenai tindak
kekerasan dan membuat layanan pengaduan berbasis online dan secepatnya
membuka unit pelayanan terpadu daerah kota palu untuk korban kekerasan
perempuan dan anak.
Kata kunci : Produktivitas, Kualitas Layanan, Responsivitas, Respnsibilitas, Akuntabilitas.
ABSTRACT
This research was conducted in Palu City, Central Sulawesi Province, to be
precise at the Palu City Women's Empowerment and Child Protection Service, the
Palu City Social Service, the Palu Police and the Sikola Mombine Foundation. The purpose of this study is to find out how the performance of the Palu City
government is in handling cases of violence. This research uses a descriptive
research type and a qualitative research basis. In this study the selection of
informants was taken purposively, namely researchers deliberately chose people
who were considered to understand the problem under study. There were 6
informants in this study, namely the head of services for victims of violence
against women and children DP3A Palu City, SUB. Coordinating the social
rehabilitation of children and the elderly from the Social Service Of ice of Palu
City, Head of sub-midwifery 2 units 6 PPA Palu Police, Advocacy and Assistance
Manager and victims of violence. Based on the results of this study, regarding the
performance of the Palu city government in handling cases of violence against
women and children according to Agus Dwiyanto's version with the dimensions of
productivity, quality of service, responsiveness, responsibility and accountability. So it was concluded that the performance of the Palu city government in handling
cases of violence against women and children had not been maximized, the city
government needed to socialize to the public about acts of violence and create an
online-based complaint service and immediately open an integrated service unit
in the Palu city area for victims of violence against women and children.
Keywords : Productivity, Service Quality, Responsiveness, Responsibility, Accountability