Analisis Beban Kerja Dan Kepuasan Kerja Karyawan Rocket Chicken Di Cabang Kota Ampana

This study analyzes factors influencing employee job satisfaction at
Rocket Chicken Ampana Branch, focusing on workload, sales targets,
working conditions, Time management, work standards, promotion
opportunities, and supervision. The research design used a
qualitative case study approach, with data collected through
interviews, observations, documentation, and audiovisual
recordings from seven informants. The results show that, despite
challenges such as high workloads and customer complaints, employees feel satisfied thanks to a clear system, supervisor support,
and opportunities for career growth. Motivational factors such as
incentives, fair compensation, and promotion opportunities play an
important role in balancing job demands and personal satisfaction.
The study also found that work experience and flexible Time
management increase employee job satisfaction. The practical
implications of this research are the importance of creating a work
environment that supports employee wellbeing and provides equal
career development opportunities for all employees.