Implementasi Digital Leadership Dalam Transformasi Digital Pada Integrasi Layanan Primer Di Puskesmas Kota Palu

Abstrak
Penelitian ini bertujuan untuk menganalisis implementasi digital leadership dalam mendukung transformasi digital, khususnya pada Integrasi Layanan Primer di Puskesmas Kota Palu. Transformasi digital di sektor kesehatan merupakan kebijakan strategis pemerintah untuk mempercepat pelayanan dan efisiensi manajemen data melalui sistem berbasis teknologi. Kepemimpinan digital menjadi faktor kunci dalam memastikan kebijakan ini dapat diimplementasikan secara efektif di tingkat fasilitas pelayanan kesehatan primer. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara mendalam kepada kepala puskesmas, operator sistem digital, KTU, dan pasien di enam puskesmas. Hasil penelitian menunjukkan bahwa kepala puskesmas memiliki peran penting sebagai pemimpin digital yang bertindak sebagai role model, fasilitator, dan motivator dalam proses transformasi digital. Mereka aktif mendampingi staf, mengatasi hambatan teknis, serta menanamkan budaya kerja berbasis teknologi. Transformasi digital di puskesmas tercermin melalui penerapan sistem Rekam Medis Elektronik (RME), antrian online, serta penggunaan aplikasi manajemen layanan. Meski integrasi layanan belum berjalan menyeluruh akibat keterbatasan perangkat dan jaringan, namun arah kebijakan digital telah kuat dan mendapat dukungan penuh dari pimpinan serta pihak eksternal seperti Dinas Kesehatan dan vendor IT. Penelitian ini menyimpulkan bahwa digital leadership yang efektif mampu memperkuat kesiapan organisasi menghadapi perubahan, membangun budaya kerja kolaboratif, serta meningkatkan kepuasan pasien terhadap layanan digital yang tersedia di puskesmas.

Kata kunci: Digital Leadership, Transformasi Digital, Integrasi Layanan Primer

ABSTRACT
This study aims to analyze the implementation of digital leadership in supporting digital transformation, particularly in the integration of primary healthcare services at community health centers (puskesmas) in Palu City. Digital transformation in the health sector is a strategic policy initiated by the government to improve service efficiency and data management through technology-based systems. Digital leadership plays a key role in ensuring that such policies are effectively implemented at the primary healthcare level. This research uses a qualitative approach, with data collected through in-depth interviews with heads of puskesmas, system operators, administrative officers, and patients at six different health centers. The findings reveal that the heads of puskesmas play a vital role as digital leaders by acting as role models, facilitators, and motivators in the digital transformation process. They actively support staff, address technical challenges, and foster a technology-driven work culture. The digital transformation in puskesmas is reflected in the implementation of Electronic Medical Records (EMR), online queue systems, and digital management applications. Although service integration is not yet fully realized due to limitations in devices and network infrastructure, the direction of digital policy is strong and fully supported by leadership and external parties, including the City Health Office and IT vendors. This study concludes that effective digital leadership enhances organizational readiness for change, fosters a collaborative work environment, and increases patient satisfaction with digital services offered at puskesmas.

Keywords: digital leadership, digital transformation, primary healthcare integration.